Frequently Asked Questions

Don't I have to order checks from my bank?
You can order checks anywhere you choose. Our checks are convenient to order, meet all bank requirements, and are priced very competitively.

How safe is it to order from Cookie Lee Biz Tools Printing?
Ordering from Cookie Lee Biz tools Check Printing is extremely safe. Our checks have special features, including Chemically Sensitive Paper, Padlock Icon, Microprint Signature Line and Check Safe Backer.

How long will it take to receive my checks?
You should receive your products within 10 business days from the time we receive your order

Did the order I just placed go through?
Within 24 hours you should receive a confirmation at the e-mail address you provided. If you do not, it is possible that the e-mail address was entered incorrectly or that your order was not received.

I received only part of my order. When will the rest arrive?
It is not uncommon for the check boxes and label orders to become separated in the postal process by as much as ten business days.

I just opened a new account. What documentation do I need to order checks?
Please have a temporary check (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.

What payment options do I have?
We accept Visa, MasterCard, AMEX and Discover. At this time, we do not accept checks as a method of payment online.

Why don't you print checks for foreign accounts?
This is due to differences in the way bank information is printed on the checks.

What if I don't have a voided check to send in with my order?
Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.

Will you process my order if I don't include a deposit slip?
If you select and submit the 'Quick Submit' identification information you will not need to send a deposit slip, voided check, or reorder slip.
The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use?
Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.

What should I do if I know there are changes occurring at my bank?
Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.

What is your Customization Policy?
We reserve the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Can I order online for just accessory items?
Yes, we offer the convenience of ordering Address Labels, Shipping Labels, Envelope Seals and many other items online.

How many lines of information are allowed on checks?
We are able to print five lines, 35 characters each, in the upper left corner.

Is it possible to print a five-digit check number on my checks?
At this time we are not able to print a five-digit check number.

Are the colors on the web site accurate?
Product images on this site are representational only. We make every effort to represent the images as accurately as possible. However, the actual color of the product you receive may differ slightly from the color perceived on your computer.